15 Nov, 2019 (Updated at 01:00pm)


Dear Valued Customers,


Due to the latest challenges in traffic, Hilti Hong Kong will operate under special arrangement with limited resources on 15 Nov 2019. Please check out the service level details as follows:


Service channels:

1. Hilti Store in Tai Kok Tsui will be closed at 2:30 pm today. Hilti Store in Mong Kok is closed today; Macau store operates as usual.

2. Customer Service E-mail remains open at hksales@hilti.com; Hotline 8228-8118 is closed today.

3. Hilti Website, www.hilti.com.hk, operates as normal, including ordering and new registration.

4. Account Managers: your account manager can be reached by phone for any enquiries.

5. Engineers: E-mail at hksales@hilti.com for calculation advice where hotline is closed meantime or; visit our technical platform at www.ask.hilti.com.hk for general enquiries and discussion.


Service arrangements:

1. Delivery Service: For Hong Kong and Macau, normal delivery service continues, while please expect potential delay depending on actual traffic situation. Same day delivery service is suspended.

2. Repair Service: Repair service, and respective time promise will be suspended in Hong Kong, due to temporary closure of Tool Service Centre. Tool collection for repair service continues in Macau.

3. Fleet Management Service: Loan tool and Peak demand service continue as normal, depending on traffic situation.

4. Other Services: Please consult your respective account manager.


Please stay tuned with our latest update on news centre in Hilti Website. Your understanding is highly appreciated and we are sorry for any inconvenience caused.


Best Regards,


Hilti (Hong Kong) Limited