Ordering Process Update from July 2020

10 July 2020

Dear Valued Customers,

Hilti (Hong Kong) is committed in providing high quality services and products to our valuable customers, one of the examples is to provide on time delivery to support your business and operation.

This year, we are facing particular challenges in global logistics. The international supply of raw materials and delivery of products need our special attention to ensure your orders are secured and delivered according to your set delivery date.  Therefore, we seek your collaboration to enable us to perform a best-in-class stock forecast and delivery planning, which will benefit on your side for a reliable delivery commitment.

·        Starting from July 2020, we can only place orders for delivery in the coming 6 months.  For orders which will be delivered beyond 6 months, please contact our Hilti Account Manager for demand planning.

Hilti Order Process
Hilti Order Process


·        Once you have placed an order (including those orders you placed before but not yet delivered), you can change the delivery date twice and delay for 1 month maximum from last requested delivery date*.  


* If you require to change the delivery date for more than 3 times, we will align a new delivery date according to the latest stock availability. For special case, we reserve the right to claim additional charge.

We appreciate your understanding to the above measures which aim to ensure you and your company, as our valuable customer, will receive your order on time. We as Hilti will continue to strive for providing quality delivery service to you.

Should you have any questions or need further information, please contact your Hilti Account Manager or our Customer Service Hotline in Hong Kong: 8228-8118 or in Macau: 00800-8228-8118 (toll free).

We thank you in advance for your understanding and look forward to the ongoing collaboration.

Best regards,

Hilti (Hong Kong) Ltd.