Service Adjustment on 21st & 22nd November

19 Nov, 2020 (Updated at 3pm)

Dear valued customers, 

Service Adjustment on 21st & 22nd November

We’ll be upgrading and improving our ordering system over the weekend of 21st – 22nd November. The system will go offline at 7:00am on Saturday 21st November and return to normal operation at 23:00pm on Sunday 22nd November. You won’t be able to place any orders between those times, either online, on the phone or in Hilti Stores.

With this, kindly refer to the following tables for our services arrangement and delivery cut-off time.

Services Arrangement


Customer Service Hotline

Tai Kok Tsui Hilti Store

Macau Hilti Store

21st Nov (Sat)





Delivery Arrangement

Hong Kong Delivery Service


Cut-off time

Earliest Delivery Date

20th Nov (Fri)


21st Nov (Sat), 23rd Nov (Mon)

23rd Nov (Mon)


24th Nov (Tue)

Should you have any enquiries, please feel free to contact our Customer Service Hotline at 8228-8118, Macau (00800) 8228-8118, or by email at during office hours. Alternatively, you can also visit our website anytime.

We hope this brief downtime won’t cause you any inconvenience, and we’d like to thank you in advance for bearing with us while we carry out this necessary work. Please accept our sincere apologies for any inconvenience caused.


Best Regards,

Hilti (Hong Kong) Limited