Self pick-up Service at SF Express Pick-Up Point
No more missed deliveries. No more wasted days. Enjoy hassle-free self pickup service.
📦Flexible Self Pick‑Up Options
📍Pick‑Up Locations & Eligibility
Access to 1,000+ self pick‑up locations via SF Express
Available for standard orders only
Self‑pickup station: up to 80kg
Self‑pickup locker: up to 20kg
Pick‑up hours vary by location (refer to SF Express)
Service not available in Macau
➡️Order Processing & Charges
Free order handling charge
Order cut‑off time: 2:00 PM
If the selected pick‑up point is not shown on Hilti Online, customers may contact Customer Service for assistance
⚠️Delivery Conditions & Special Arrangements
No delivery note signage available as proof of delivery for this service
If the package exceeds size or weight limits, Customer Service will contact the customer to arrange an alternative solution
❓Self Pick‑Up Instructions and FAQ
📝Instructions
📌Normally self pick-up orders will be ready for pick-up next day after order placing, depending on the actual traffic condition and delivery availability. Customers cannot select the pick-up date for these orders
📌Recipients should receive the SMS with pick-up code from SF Express once the goods are ready for pick up at SF station or SF locker. Please be reminded to collect the goods within 48 hours upon SMS receipt to avoid extra storage charges from SF Express.
📌Anyone picking up an order must present the pick-up notification. Please make sure that you have picked up the correct order before leaving the pick-up point.
💬Questions & Answers
1. Any limitation on the items?
DX cartridges, chemical and long channels are not available for PUDO service. Current limit on weight is 80KG per order.
2. How do I know if order is successfully placed?
You will receive an order confirmation Email from Hilti after order is successfully placed.
3. How do I know that my order has been delivered and is ready for pickup?
A pick-up notification will be sent to you by our partner carrier SF Express via SMS when the order is ready for pick-up. If you have not received any notification, please contact Customer Service.
4. Can I select the delivery date?
Delivery date selection is not available. Once you place the order before cut-off (2pm) and SF Express receives the order, and arrives the next day.
5. When can I pick up my order?
Once SF Express receives the order, it only takes one day for delivery and the order should be picked up within 48 hours to avoid extra storage fee charged by SF Express. For business hours of each pick-up point please check with here.
6. How to pick up the order?
Pick your order by showing the pickup notification or inputting pickup password sent from SF Express by SMS.
7. How long will the pickup location hold the order?
Extra storage fee will be charged for orders not being picked up within 48 hours upon arrival. The pick-up location will hold the order for 3 calendar days. If the order is not collected by that time, the location will return the order to Hilti.