We passionately create enthusiastic customers and build a better future
Hilti stands for quality, innovation and direct customer relationships resulting in about 250,000 individual customer contacts each day. Based in Schaan, Liechtenstein, the company has 33,000 employees around the world who contribute to making construction work simpler, faster and safer while inspiring customers every single day with technologically leading products, systems, software and services. Many ideas for improvements are developed directly on construction sites while talking to customers. If there is an on-site challenge for which no Hilti solution exists, one will be developed. This is why the company invests approximately 6 percent of sales each year in research and development.
RESEARCH AT HILTI
Head of Corporate Research and Development
The strategic objective is sustainable value creation through market leadership and differentiation. The company has also been planning with financial foresight since its founding in 1941 by brothers Eugen and Martin Hilti. All company shares are in the possession of the Martin Hilti Family Trust, which ensures the longterm continuity of the company. Hilti builds a better future – with sustainable and innovative solutions.
The company supports society and environment equally to actively pursue a better future both within and outside of the core business area. In addition to the charitable Hilti Foundation, the company’s values of integrity, courage, teamwork and commitment are demonstrated every day in its interactions with team members, partners and customers.
WORKING DIRECTLY WITH OUR CUSTOMERS
Our customers are at the heart of everything we do.
That’s why we run our own direct sales teams, with over two-thirds of our Hilti team members working directly with our customers every day. That’s 200,000 interactions worldwide online, on the phone and onsite.
And at Hilti we don’t believe in just sitting in the office. Our sales teams and field engineers work closely with our customers onsite, finding solutions to make builds faster, easier and safer.
All this drives our innovation, because we know and understand what our customers really need.
WE MAKE AND RESEARCH OUR OWN LEADING-EDGE PRODUCTS
At Hilti we like to do things differently.
We create technologies, software and services, which clearly stand out from the rest.
We run our own research and design labs, working with top technical universities and partners, all over the world.
We make our own products in Hilti factories and with external partners, making sure all our products match the same high quality and standards.
And we are a privately owned company, founded in 1941 by Martin Hilti and still held by the Hilti family today. So we are looking to build for the future and not for a short term gain.