OUR DELIVERY OPTIONS

If you need it, we’ll supply it.
No matter how simple or complex the order, our distribution network will make sure your order goes where it needs to go.

New order handling charge is updated since 1st December, 2023. Please see below for further details. 

Self Pick-up at S.F. Pick Up Point

No more missed deliveries. No more wasted days. Enjoy hassle-free self pickup service. 

  • Order cut-off time 2pm 
  • Order Handling Charge are Free
  • More than 100+ self pickup locations inlcuding pickup stations and lockers (more to come)
  • Valid for standard order, self-pickup station order less than 80kg, self-pickup locker order less than 20kg
Learn More

STANDARD NEXT DAY DELIVERY

With our standard next day delivery service, if we’ve got it in stock we’ll deliver your new tools and consumables within the next working days from when the order is placed.

  • Order cut-off time (Hong Kong) - Mon. to Fri. 4:30pm,  Sat. 12nn
  • Order cut-off time (Macau) - Mon. to Fri. 12nn, Sat. N/A
  • Order handling charge
    Order Value ≤HK$20,800                     : HK$208 flat charge
    Order Value HK$20,800 – HK$38,800 : 1% of Invoice Value
    Order Value ≥ HK$38,800                    : HK$388 flat charge
  • For delivery to 3rd Runway Artificial Island, order handling charge will be HKD$800 per delivery . Please contact our Customer Service Hotline to make advance booking. Hong Kong: 8228-8118 or Macau: 00800-8228-8118 (toll free).

CLICK & COLLECT AT HILTI STORE

  • Order online for pickup at your preferred Hilti Store (Hong Kong/Macau)
  • Just an hour later your order is ready for collection
  • Enjoy flexibility to arrange your pick up, goods will be reserved for 3 working days
  • Simply sign for it, no need to wait for the order to be processed
Learn More

EXPRESS SAME DAY DELIVERY

Sometimes standard delivery just won’t cut it. You need the goods and you need them today.  

  • Order cut-off time 12pm  
  • Order handling charge $488 
  • Valid for order less than 100kg 
  • Not available on Saturday, Sunday, Public Holiday and for Macau

EMERGENCY SAME DAY DELIVERY

Keep the site working, no need to send teams off-site to source replacement tools or consumables.  

  • Delivery within few hours from Monday to Friday 
  • Order cut off time 3pm
  • Order handling charge $488 
  • Not available on Saturday, Sunday, Public Holiday and for Macau

PERSONALIZED JOBSITE DELIVERY

  • Never miss a shipment with our personalized jobsite delivery
  • This option is part of all our delivery services
  • Delivery driver will call you 15 mins before arriving

 

REPAIR PICKUP AND DELIVERY

Hilti tools are built to last. But if a breakdown does occur, we’ll take care of it quickly and professionally. Book your repair via Hilti ON!Track 3 app, Hilti online website or by phone:

  • Before 4:30pm for next day pick up 
  • FREE pick up and delivery if within the no-cost warranty period
  • $208 for order handling charge (FREE pick up) per order if outside the warranty period

ORDER ARRNGEMENT

Hilti accepts orders for delivery in the coming 6 months. For orders which need to be delivered beyond 6 months, please contact our Hilti Account Manager for planning.

Once you have placed an order (including those orders you placed before but not yet delivered), the delivery date can be changed up to twice and each change request can delay maximum 1 month from the previous planned delivery date*.

*Remark: If you require to change the delivery date for 3 times or more, we will align a new delivery date according to the latest stock availability. For special case, we reserve the right to claim additional charge.