Terms and Conditions

All goods merchandise and services (the Goods) supplied by Hilti (Hong Kong) Limited (hereafter referred to as Hilti) to any person, firm or company placing an order with Hilti for the purchase of any Goods (the Buyer) are subject to the complete set of our Terms and Conditions of sale.

Order lead-time is as published in the Hilti Products and Services Catalogue. Hilti reserves the right to alter the order lead-time without prior notice.

All orders sold on credit are subject to Credit Department approval


Next Working Day (arrival before 6pm from Monday to Saturday)*:
Order cut-off time
Hong Kong (Monday-Friday: 5pm; Sat: 1pm)
Macau (Monday-Friday: 12nn; Sat: 1pm)

Same Day (arrival before 6pm on the same day)*:
Order cut-off time
Hong Kong (Monday-Saturday: 12nn)
Macau (Monday-Saturday: 12nn)
(Extra delivery charge is required.)

* Except Public Holiday

For urgent delivery service, please call our customer hotline 8228-8118 for details 


All times or dates given for delivery of the Goods are given in good faith but without any responsibility on the part of Hilti. Time of delivery shall not be of the essence of any Contract nor shall Hilti be under any liability for any delay beyond the company's control. 

Hilti shall have the right to make delivery by installments of such quantities of the Goods and at such intervals as it may decide. Any defect in any installment shall not be a ground for cancellation of the remainder of the installments and the Buyer shall be bound to accept further deliveries thereof.


Hilti must be notified of all returns within 60 days from delivery. Products must be in saleable condition to qualify for return. Saleable condition is defined as those unused items in original packaging, defect-free and in unbroken quantities. All returns are subject to Hilti inspection and acceptance. Material returns are subject to a handling charge of 15% of the total value of the order (minimum $200). Request for returns after 60 days of delivery will not be accepted. Proof of purchase is required for all returned materials. Specials items, items with limited shelf life and discontinued items are not eligible for return credit.



The waiver by Hilti of any right or the failure by Hilti to exercise any right or to insist on the strict performance of any provision of this Contract shall not operate as a waiver of, or preclude any further exercise or enforcement of any other right or provision of this Contract. 


Each provision of this Contract is severable and distinct from the others. The parties intend that every such provision shall be and remain valid and enforceable to the fullest extent permitted by law. If in any particular case any of these conditions shall be held to be invalid or shall not apply to this Contract, the other conditions shall continue in full force and effect.


The Buyer may not assign, sub-contract or in any way dispose of its rights or obligations under this Contract without the prior written consent of Hilti.


Any notice required to be served under this Contract shall be served on Hilti at its registered offices in Hong Kong or such other address as the company may from time to time notify to the Buyer and on the Buyer at the address notified to Hilti in its registration application by first class post, registered air mail or by email or facsimile. The Buyer is responsible for notifying Hilti in writing of any change of address, email address or fax number from those in the Buyer's registration application.


Hilti Sales Representatives are not authorized to modify these terms and conditions, warrant specific applications, or execute customer documents. 


This contract shall be construed and take effect in all respects according to the laws of the Hong Kong Special Administration Region of the People's Republic of China. Any and all disputes arising directly and indirectly from such transactions shall be resolved in the courts of the Hong Kong Special Administration Region of the People's Republic of China. 


Hilti reserves the right to change the Terms and Conditions of Sale without notice. Should you have any queries about the above terms and conditions, please contact Hilti customer hotline at 8228-8118 for assistance.