Check Repair Progress

You can view and track every stage of your repair in real time on Hilti Online, from requesting tool pickup to receiving your completed tool back.

What are the repair progress stages?

Now you can see the progress of your repair service in real time at every stage for greater transparency

What's new?

As soon as you apply for repair service, every step of the process will be registered in our online tracking system
You can find all information about tool repair without having to register on the site anymore.

Request repairs at Hilti Korea Customer Center or hilti.co.kr.

We will send you an email with a link to check the progress of your repair service.

The delivery company will pick up the repaired tool at the customer's desired location.

Please follow the precautions to ensure safe and correct repairs.

Tools submitted for repair are sent to the Hilti Service Center do for repair.

After an estimate has been made, you will need to approve the estimate to proceed with repairs.

If you do not want repairs, you can order a new tool and request that the old tool be scrapped.

Professional technicians will repair your tools.

NOTE: Repairs may be temporarily held pending shipment of repair parts. In such cases, we will notify you separately.

The repaired tool is entrusted to a professional delivery company to be delivered to the customer's desired location.

Additional steps will be taken on the repair notice to notify you that the pickup was unsuccessful and we will reschedule your pickup.

You will receive a notification by email and a repair notification with additional steps to let you know when you can receive a quote.

A notification will also appear at the bottom of the screen in your dashboard.

If the quote is not confirmed within 5 days, the repair will be stopped and returned to the customer.

Fleet Customers who use the rental tool service can request replacement tools at any time.