Hilti Tool Services
Fast, reliable repairs to keep your tools performing at their best.
INDUSTRY LEADING - HILTI TOOL SERVICE PROMISE 2-3-3
2️⃣ YEAR－NO COST WARRANTY
🛠️ Spare Parts | 👨🔧 Labor | 🚚 Pick-up & Delivery
Key Benefits
Convenient and hassle-free repair service
No repair costs during the warranty period
Better cost control and lower total ownership costs
Repair Cost Limit (RCL) protection after warranty expiry
Wear & Tear Coverage
Parts subject to normal wear and tear are repaired or replaced free of charge during the warranty period.
Battery Capacity Guarantee
Batteries that no longer perform at an acceptable working level will be replaced free of charge during the warranty period.
3️⃣ MONTH－REPAIR QUALITY GUARANTEE
Quality Repairs You Can Trust
✅ Full Functional Repair
Tools are thoroughly inspected and repaired to restore full performance.Components are repaired or replaced as needed, rather than only addressing individual faults.
⚠️ Why It Matters
Partial repairs may reduce tool performance and lifespan.
Comprehensive repairs help minimize future breakdowns and repair frequency.
3️⃣-DAY REPAIR TURNAROUND TIME PROMISE
Priority Repair Service
✅ 3 Days or Free
No quotation required with pre-approved repairs
Tools returned within 3 working days
If the repair is not completed within 3 working days, the repair is free*
Repair Cost Limit (RCL)
Repair costs are capped after the warranty period.
You will never pay more than the applicable Repair Cost Limit.
Refer to the RCL table below for details.
Unique Repair Service Process
1. Send in for repair
Submit a repair request through the official website or call the Customer Service. You will then receive an email. Click the link in the email to check the repair progress.
2. On-site Pick Up
Whether you are at the construction site or an office, our partner freight company will collect the tools to be repaired at your designated location. Please follow the instructions for collecting the tools to ensure safe transport and high-quality repair.
3. Quotation / Repair
After the tools are delivered to the Hilti Tool Service Center, if they are out of warranty or you have not signed a free quote repair agreement, we will first conduct a tool assessment and then provide a quote. Repairs will only begin after approval.
If you do not wish to have the tools repaired after receiving a quote, you can also order new tools and request the old tools to be scrapped and recycled.
4. Return of Repaired Tools
The repaired tools will be transported to a professional delivery company to be delivered to your desired location.
view all stages of repair in real time
Check Your Repair Status Online
You can see the progress of your repair service in real time every step of the way, from requesting repair tool pickup to receiving the completed tool back.
FAQ
Additional steps will be taken on the repair notice to notify you that the pickup was unsuccessful and we will reschedule your pickup.
You will receive a notification by email and a repair notification with additional steps to let you know when you can receive a quote.
A notification will also appear at the bottom of the screen in your dashboard.
If the quote is not confirmed within 5 days, the repair will be stopped and returned to the customer.
Fleet Customers who use the rental tool service can request replacement tools at any time.
REQUEST A TOOL REPAIR ONLINE