New Order Handling Charge (Effective 1st August 2022)

25 July, 2022 (Updated at 12:00pm)

Dear valued customer,

We are committed to providing reliable and efficient logistic services to all our valuable customers. With reference to earlier notification regarding product prices and order handling charges adjustment, an order handling charge will be imposed and replaced the current delivery charge, with effective from 01 August 2022.

Order handling charge does not only limit to delivery fees. It is also inclusive of goods handling, packaging, and warehousing costs. These costs have been increasing massively due to different local and global challenges such as the global supply chain disruption, the high rise of storage, transportation, and labor costs in our market. The introduction of order handling charge will enable us to sustain our best-in-class services.

Details of Order Handling Charges:

   Delivery Service

   Order Handling Charge (Hong Kong & Macau)

   Standard Next Day Delivery
   (Include Online Ordering)

   Order Value ≤HK$16,800                      : HK$168 flat charge
   Order Value HK$16,800 - HK$38,800 : 1% of Invoice Value
   Order Value ≥ HK$38,800                     : HK$388 flat charge

   Delivery to
   3rd Runway Artificial Island

   HKD$800 per delivery order (Advance booking required)

   Same date delivery order/ 
   Emergency same date delivery

   HK$488 flat charge

   Self-pick up at SF lockers /
   SF stations *1


   Repair delivery *2

   HK$168 flat rate

*1  Subject to weight and size limit. Chemicals are not acceptable. Delivery based on SF schedule.

*2 Applicable only for tools outside the warranty period

*  Special delivery service such as crane truck, please contact our Customer Service Hotline for details

*  Hilti Store pick up depends on stock availability in Hilti Stores

Should you have any enquiry or need further information, please contact our Account Manager or call our Customer Service Hotline in Hong Kong: 8228-8118 or in Macau: 00800-8228-8118 (toll free).

Thank you for your support and look forward to on-going collaboration!

Hilti (Hong Kong) Limited