Order handling update effective from Nov 2023

23 Oct 2023 (Updated at 10:30 am)

Dear Customers,

To provide customers with reliable supply planning, we accept order of normal items with maximum requested delivery date within 1 month, effective from 1st Nov 2023. If you would like to request delivery after 1 month, please contact us at earliest within 1 month prior to the requested delivery date. For any special supply needs, please don’t hesitate to contact us for supply planning to support your business and operations altogether. 


Requested delivery date

Customer guidance

Normal items

Within 1 month

Contact Customer Service or place an order via Hilti Online

After 1 month

Place order within 1 month prior to the delivery date

Contact your Account Manager for special demand planning

Order on demand items^


These are non-stock items, please contact your Account Manager or Customer Service for specific delivery date/ purchase.

^For details, please refer to the list regularly updated on Hilti Online.

Should you have any enquiries, please feel free to contact our Customer Service Hotline at 8228-8118, Macau (00800) 8228-8118, or by email at hksales@hilti.com during office hours. Alternatively, you can also visit our website www.hilti.com.hk anytime. 

Hilti (Hong Kong) Limited