Service Adjustment in Nov & Dec 2025

Dear Customers,

From November to December 2025, our service hours will be adjusted due to the annual stocktaking, as well as the Macau holidays, Winter Solstice, and Christmas. Please refer to the attached tables for detailed service and delivery arrangements.

Service Arrangement (Hong Kong & Macau)

Date

Customer Service Hotline &

Pop-up Store Tai Kok Tsui

Hilti Store

Macau

Tool Service Center

Hilti Online

8th December (Mon),

20th December (Sat) to 23rd December (Tue)

Normal Operation

Closed

Normal Operation

Normal Operation (please refer the table below for order cut-off time)

24th December (Wed)

Operation hours:

8:30am to 3:30pm

Closed

Operation hours:

8:30am to 3:30pm*

25th December (Thu)

Closed

Closed

Closed*

26th December (Fri)

Closed

Normal Operation

Closed*

31st December (Wed)

Operation hours:

8:30am to 3:30pm

Operation hours:

9am to 1pm

Operation hours:

8:30am to 3:30pm*

* Time promise calculation is excluded for repair orders during Tool Service Center closed

 

 

Delivery Arrangement (Hong Kong & Macau)

 

Hong Kong

Macau

Order Cut-off Date

Order Cut-off Time

Earliest Delivery Date

Order Cut-off Time

Earliest Delivery Date

21st Nov (Fri)

12:00nn

22nd Nov (Sat)/

24th Nov (Mon)

12:00nn

  22nd Nov (Sat)/

  24th Nov (Mon)

22nd Nov (Sat)

12:00nn

25th Nov (Tue)

12:00nn

  25th Nov (Tue)

19th Dec (Fri)

4:30pm

20th Dec (Sat)

12:00nn

  22nd Dec (Mon) *No chemicals included in order/

  23rd Dec (Tue) *Chemicals included in order

24th Dec (Wed)

12:00nn

27th Dec (Sat)

12:00nn

  26th Dec (Fri) *No chemicals included in order/

  27th Dec (Sat) *Chemicals included in order

31st Dec (Wed)

12:00nn

2nd Jan 2026 (Fri)

12:00nn

  2nd Jan 2026 (Fri) *No chemicals included in order/

  3rd Jan 2026 (Sat) *Chemicals included in order

 

Should you have any enquiries, please feel free to contact our Customer Service Hotline at 8228-8118, Macau (00800) 8228-8118, or by email at hksales@hilti.com during office hours. Alternatively, you can also visit our website www.hilti.com.hk anytime.

 

Thank you for your continuous support to us and please accept our sincere apologies for any inconvenience caused.