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Service Adjustment in Nov & Dec 2025
Dear Customers,
From November to December 2025, our service hours will be adjusted due to the annual stocktaking, as well as the Macau holidays, Winter Solstice, and Christmas. Please refer to the attached tables for detailed service and delivery arrangements.
Service Arrangement (Hong Kong & Macau)
Date |
Customer Service Hotline & Pop-up Store Tai Kok Tsui |
Hilti Store Macau |
Tool Service Center |
Hilti Online |
8th December (Mon), 20th December (Sat) to 23rd December (Tue) |
Normal Operation |
Closed |
Normal Operation |
Normal Operation (please refer the table below for order cut-off time) |
24th December (Wed) |
Operation hours: 8:30am to 3:30pm |
Closed |
Operation hours: 8:30am to 3:30pm* |
|
25th December (Thu) |
Closed |
Closed |
Closed* |
|
26th December (Fri) |
Closed |
Normal Operation |
Closed* |
|
31st December (Wed) |
Operation hours: 8:30am to 3:30pm |
Operation hours: 9am to 1pm |
Operation hours: 8:30am to 3:30pm* |
* Time promise calculation is excluded for repair orders during Tool Service Center closed
Delivery Arrangement (Hong Kong & Macau)
Hong Kong |
Macau |
|||
Order Cut-off Date |
Order Cut-off Time |
Earliest Delivery Date |
Order Cut-off Time |
Earliest Delivery Date |
21st Nov (Fri) |
12:00nn |
22nd Nov (Sat)/ 24th Nov (Mon) |
12:00nn |
22nd Nov (Sat)/ 24th Nov (Mon) |
22nd Nov (Sat) |
12:00nn |
25th Nov (Tue) |
12:00nn |
25th Nov (Tue) |
19th Dec (Fri) |
4:30pm |
20th Dec (Sat) |
12:00nn |
22nd Dec (Mon) *No chemicals included in order/ 23rd Dec (Tue) *Chemicals included in order |
24th Dec (Wed) |
12:00nn |
27th Dec (Sat) |
12:00nn |
26th Dec (Fri) *No chemicals included in order/ 27th Dec (Sat) *Chemicals included in order |
31st Dec (Wed) |
12:00nn |
2nd Jan 2026 (Fri) |
12:00nn |
2nd Jan 2026 (Fri) *No chemicals included in order/ 3rd Jan 2026 (Sat) *Chemicals included in order |
Should you have any enquiries, please feel free to contact our Customer Service Hotline at 8228-8118, Macau (00800) 8228-8118, or by email at hksales@hilti.com during office hours. Alternatively, you can also visit our website www.hilti.com.hk anytime.
Thank you for your continuous support to us and please accept our sincere apologies for any inconvenience caused.